All correspondence in respect of tours / travel package services and bookings should be addressed to Rana Tours Rajasthan.
It is the client's responsibility to ensure that the tour fee in respect of the Product purchased (as stated in the tour invoice document) are paid in such a fashion that atleast 50% of the fee are credited to our account 30 days prior to the date of travel. This condition can be modified in certain cases where added payments may be requested well ahead of time. These are typically situations where parts of travel booking are confirmed only against receipt of advance payments.
If the client purchases a product where the date of travel is less than 30 days away, then, a 50% deposit becomes due as soon as the tour arrangements are confirmed.
All payments made through this Online Payment Facility must be made in INR. Any currency conversion costs or other charges incurred in making the payment or in processing a refund shall be borne by the client or the third party making payment, and shall not be deductible from the Fees due to the company.
If the client has to cancel the Product purchased after making deposits/full payments, then, any entitlement to a refund of Tour Fees will be as determined below.
Date by which the Client notifies the cancellation Refund entitlement
Within 4 weeks of the start of the tour* Full refund - No Tour Fees payable
After 4 weeks but before the first day of the second term 50% of Tour Fees payable
After the first day of the Tour No Refund - Full tour fees payable
* Exceptions would apply where parts of travel booking are confirmed only against receipt of advance payments. In such cases the amount paid to secure such bookings would constitute that part of the fee that is not refundable. this amount would be made known each case to the client before any payment is made on this account.